Finmeccanica – AgustaWestland announced the launch of the new online training section of its Leonardo Customer Portal. Designated Leonardo for Training, the new dedicated section provides quick and simplified access to AgustaWestland’s training services.
Benefits of Leonardo for Training to customers include an easy and effective search for and access to courses, simple and rapid personal data and statistics access and management. Course management is available to both single students and operators who are allowed to have full access to their entire crew training plan and profiles.
Leonardo for Training offers a unique tool for automatic information processing of customer’s training data and is connected to an AgustaWestland Training internal database allowing customers instant access to their profiles. The system is also linked to an AgustaWestland Customer Satisfaction e-survey process, intended to aid continuous improvement of service.
Leonardo for Training is one of the latest enhancements embedded in the Leonardo Customer Portal which has experienced a steady growth in capabilities since its introduction one year ago. Other customer portal improvements include the all-new My Order E-commerce service which enables worldwide operators to request quotations and evaluate the spare parts availability at AgustaWestland’s warehouses, and submit requests for quotations and orders direct to the AgustaWestland Administration Office via a secure online tool.
In line with the aim of the AgustaWestland customer portal, Leonardo for Training will allow an improved level of communication and responsiveness between AgustaWestland and its worldwide customer base. Leonardo for Training provides further evidence of AgustaWestland’s continued investment into technologies and web based services to be closer to its customers.
This latest web service enhancement is part of the AgustaWestland Service Excellence initiative, , by which the company aims to provide customers sustainable performance improvements to their day to day operations as well as the delivery of top class advanced services.Leonardo customer portal offers a much wider range of services directly from the web, with the target to ensure a faster response and quicker resolution ofcustomer’s queries.
A comprehensive demonstration of Leonardo for Training and of all the latest additions to the range of AgustaWestland customer support and training services, will be made available at the AgustaWestland booth (#5111) at Heli-Expo 2015.